We charge you for missing one of your scheduled payments. You can make this payment by logging in to your account or by following the link in one of the notification messages you''ve received from us.
If you continue to miss payments, it will end up being more expensive for you because you''ll be charged for each missed payment. We don''t want this to happen so if you are missing payments for a reason, please get in touch as soon as you can so we can work through some options with you.
We want to get you back on track as soon as possible and we certainly don''t want you getting into further financial stress. That''s why if you have an overdue payment we won''t let you buy anything else with us until your account is brought up-to-date. It''s also why we cap late charges at 25% of your purchase price.
If you can''t make a payment, it will end up being more expensive for you in the long run because you''ll be charged for not paying on time. We also lose money every time we have to chase a missed payment or a late fee.
We''ve set ourselves high standards and believe in lending responsibly. This is why we consider every application carefully before approving it. Essentially, we''re assessing whether you will be able to repay. We''ll also send you reminders when a payment is almost due so you don''t forget to pay.
If you still get into trouble, (it can happen to the best of us!), we will contact you immediately to see if we can help. If you are facing hardship, we''ll work with you to get you back on track.
As soon as you miss a payment, we will immediately stop you from making any further purchases with Knoma. We give you till 11pm on the following day to make your repayment and then you will incur a late charge for a missed payment that is not resolved. This will be an initial £7.50 and a further charge of £10 if the payment is not made within 7 days. To protect you, our late charges are capped and will never go higher than 25% of the price of the item you purchased. This means we can stop people deliberately taking advantage of Knoma, and stop you from going into further financial difficulty. And this way you have an incentive to stick to your plan, so you never lose control of your money.
Knoma uses direct debit as the primary way for users to repay their course fees.
We want Knoma members to have a seamless experience with us. You can request to change both your repayment frequency and repayment term on active courses. To do this, log in to your Dashboard or simply contact us and we''ll be able to help.
The Knoma development team are working on this as we speak. Knoma aims to release the App by February 2020. If you have any suggestions for features, which you would like to see in the App please get in touch.
When an application is "In Review" this means our credit team are undertaking some additional steps and checks. As a result, Knoma will need a little extra time before making our decision. We apologise for any inconvenience caused and hope to get back to you very shortly with a decision. Thank you for your patience.
At Knoma, we love hearing your feedback on our products and services. If you have any suggestions or comments please let us know.
Knoma is working hard to partner with all leading technology and coding schools. We are constantly adding new partners and new courses. But, please reach out and let us know who you would like to study with.
First things first – once you have cancelled your course we need the education provider to accept the refund and for them to let us know. So we have to wait for this to happen before we can settle your account – otherwise Knoma would be left carrying the cost of any disputed cancellations and then we wouldn’t be able to provide you with this free service. We work with all our amazing education partners to try and make sure this process happens as quickly as possible – because that’s good for you. But we can’t control this and so we have to wait for our education partners to go through their proper process.
That means our agreement with you – your instalment plan – has to continue until we get final confirmation of a cancelation or refund from your education provider and our systems process your refund in the amount agreed between you and the education provider. And if you need help resolving a cancellation dispute with a education provider because you’re unable to resolve the dispute directly with them, please get in touch with us here and let us know what’s happening.
Knoma is for people seeking to upskill themselves in short, technical courses. We provide our users will the ability to source tech courses and to spread the cost of these courses without incurring any interest or fees. We are all about support people on their lifelong learning journeys.
You''ll be asked to pay your first instalment when you use Knoma to pay for your course at the checkout. This will be clearly communicated to you prior to you confirming your order.
So, if you''ve chosen to repay your course in monthly instalments over the next 12 months, you''ll pay the 1st of 12 instalments at checkout. You''d then have 11 more instalments to pay, starting from the following month.
New banks are constantly being added. Please click here to see the full list of connected banks.
We will send you an SMS and email letting you know an automatic payment has failed. We know how busy you are, so you always have until 11pm the next day to make a missed payment before you get any late fees.
If you''re worried you won''t be able to make a payment, get in touch and we''ll try and sort something out.
Knoma is a FInTech built specifically for lifelong learning. Knoma can only be used at approved technology and coding schools.
To qualify as a Knoma member, you must:
Our maximum repayment period is 12 months.
Yes, you can change your registered mobile by logging into your account and verifying the new mobile number on the User Dashboard. Simply input your new mobile number. You will receive an SMS text (almost instantly) with a unique code, please enter the code into the dashboard and your new mobile number will be updated in our systems.