We charge you for missing one of your scheduled payments. You can make this payment by logging in to your account or by following the link in one of the notification messages you''ve received from us.
If you continue to miss payments, it will end up being more expensive for you because you''ll be charged for each missed payment. We don''t want this to happen so if you are missing payments for a reason, please get in touch as soon as you can so we can work through some options with you.
We want to get you back on track as soon as possible and we certainly don''t want you getting into further financial stress. That''s why if you have an overdue payment we won''t let you buy anything else with us until your account is brought up-to-date. It''s also why we cap late charges at 25% of your purchase price.
You''ll be asked to pay your first instalment when you use Knoma to pay for your course at the checkout. This will be clearly communicated to you prior to you confirming your order.
So, if you''ve chosen to repay your course in monthly instalments over the next 12 months, you''ll pay the 1st of 12 instalments at checkout. You''d then have 11 more instalments to pay, starting from the following month.
If you can''t make a payment, it will end up being more expensive for you in the long run because you''ll be charged for not paying on time. We also lose money every time we have to chase a missed payment or a late fee.
We''ve set ourselves high standards and believe in lending responsibly. This is why we consider every application carefully before approving it. Essentially, we''re assessing whether you will be able to repay. We''ll also send you reminders when a payment is almost due so you don''t forget to pay.
If you still get into trouble, (it can happen to the best of us!), we will contact you immediately to see if we can help. If you are facing hardship, we''ll work with you to get you back on track.
As soon as you miss a payment, we will immediately stop you from making any further purchases with Knoma. We give you till 11pm on the following day to make your repayment and then you will incur a late charge for a missed payment that is not resolved. This will be an initial £7.50 and a further charge of £10 if the payment is not made within 7 days. To protect you, our late charges are capped and will never go higher than 25% of the price of the item you purchased. This means we can stop people deliberately taking advantage of Knoma, and stop you from going into further financial difficulty. And this way you have an incentive to stick to your plan, so you never lose control of your money.
Knoma is a FInTech built specifically for lifelong learning. Knoma can only be used at approved technology and coding schools.
All education partners of Knoma will automatically be added to the Knoma Marketplace. However, the Knoma Marketplace has the following asset specification, which we will request if these have not already been supplied:
1. 270 x 270px campaign image
2. Vector logo file
3. A link to your homepage
These can be sent over to us at email@example.com. Please note, if you do not have a design resource to resize an image in-house, then they can send us a large image and we will resize it for you. Same goes for the logo, if you do not have a vector then a large jpeg or png is fine.
To qualify as a Knoma member, you must:
Our maximum repayment period is 12 months.
First things first – once you have cancelled your course we need the education provider to accept the refund and for them to let us know. So we have to wait for this to happen before we can settle your account – otherwise Knoma would be left carrying the cost of any disputed cancellations and then we wouldn’t be able to provide you with this free service. We work with all our amazing education partners to try and make sure this process happens as quickly as possible – because that’s good for you. But we can’t control this and so we have to wait for our education partners to go through their proper process.
That means our agreement with you – your instalment plan – has to continue until we get final confirmation of a cancelation or refund from your education provider and our systems process your refund in the amount agreed between you and the education provider. And if you need help resolving a cancellation dispute with a education provider because you’re unable to resolve the dispute directly with them, please get in touch with us here and let us know what’s happening.
Knoma takes data security very seriously. All data is stored within our bank grade system with AES 128-bit end-to-end encryption.
We will promote you to turn it off when the application has been complete.
Knoma is for people seeking to upskill themselves in short, technical courses. We provide our users will the ability to source tech courses and to spread the cost of these courses without incurring any interest or fees. We are all about support people on their lifelong learning journeys.
When you make a course purchase with Knoma you will be ask to select your preferred bank account, where our automated system, will take the repayments from over the agreed repayment frequency (monthly / fortnightly / weekly) and repayment terms (up to 12 months). When you have an instalment due, we will notify you beforehand so that way you can make sure that there is enough money in you account for that instalment and we do the rest. Alternatively, you can always make payments early by selecting the "Pay Now" button within the User Dashboard.
Yes, you can change your registered mobile by logging into your account and verifying the new mobile number on the User Dashboard. Simply input your new mobile number. You will receive an SMS text (almost instantly) with a unique code, please enter the code into the dashboard and your new mobile number will be updated in our systems.
Yes - Knoma is regulated by the Financial Conduct Authority (FCA). For more information on Equifax, please visit their website at https://www.fca.org.uk/.
At Knoma we believe firmly in protecting the user (student). That is why we have flipped the model and instead of charging the student interest and fees for spreading the cost of the course, we instead charge our partners the technology and coding schools. They are happy because ultimately, it leads to more student enrolments. In addition, Knoma is built around promoting lifelong learnings where individuals learn new skills throughout their career to ensure they are keeping up to date with modern technology as it become more prevalent across society.
Knoma offers a payment solution and marketplace for lifelong learning. Companies Number 1650366 at the registered address of City Point, Level 11, 1 Ropemaker Street, London, EC2Y 9HT, UK.
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