What do I get?

• This Software Asset Management (SAM) Specialist training course will cover best practices in Software Asset Management, as well as the practicality to understand and accordingly increase the maturity of SWAM by a Tier based implementation. Through case based learning, you will understand, answer and manage the questions regarding Software Asset Management, why something should or should not be done, how to clearly identify goals, and how to quantify success. Software Asset Management Specialist (SAMS) is a series business practices that underlines the use of software within an organisation and frequently assess how software traverses and affects the organisation. This Software Asset Management (SAM) Specialist training course will cover the following topics: DAY 1 Introduction to course Introduction to Software Asset Management What is SAM Introduction to key terminologies What is Software Who are the key players in SAM Key roles and responsibilities Introduction to SWAM best practice Introduction to ISO19770 Introduction to IT Service Management How to build a Business case What is a Business case How to create the Business case with a SAM perspective Identify the stakeholders How to communicate the Business case and create management commitment DAY 2 Tier Level 1 implementation Management and controls Introduction to Tier processes Case-based introduction to design and implement Tier processes Technologies used at Tier one Considerations and evaluation of tools Tier Level 2 implementation Management and controls Introduction to Tier processes Case-based introduction to design and implement Tier processes Technologies used at Tier two Considerations and evaluation of tools Tier Level 3 implementation Management and controls Introduction to Tier processes Case-based introduction to design and implement Tier processes Technologies used at Tier three Considerations and evaluation of tools DAY 3 Tier Level four implementation Management and controls Introduction to Tier processes Case-based introduction to design and implement Tier processes Technologies used at Tier four Considerations and evaluation of tools How to get management commitment Exam preparation Examination

What do I need?

• The following are desired but not required criteria for attending our Software Asset Management Specialist (SAM) training course: IT Asset Management (ITAM) Foundation Certificate At least three months of experience in all phases of Software Asset Management Understanding of IT Service Management best practice – ITIL® 4 Foundation and/or a general understanding of IT