What will I learn?
- Defining Service Design (mental models of design, design thinking, what is a service?)
- Design leadership (stakeholder management, organising your team)
- Analysing a brief (client engagement, brief interrogation, discussion guides)
- Thinking in systems (what is a system? Relationships & ecologies)
- Research Design & Conduction (research process, qualitative methods, quantitative methods)
- Synthesising Research (Research walls, Personas, Jobs-To-Be-Done)
- Journey Experience Mapping
- Problem Alignment
- Devising Solutions
- Prototyping
- Touchpoint Development
- Service Rollout
Syllabus
Create powerful service experiences across the front and back-stage in this highly immersive course. Join a real design team and work on a live client brief, and be guided through the process by a design lead.Real client brief for your portfolio. During the Service Design course, students will work as a team on a client project from a local startup, with every student having the chance to act as design lead. Under the guidance of our expert practitioner instructor, gain important and desired design skills and while learning how to craft a service that will work.At the end of the course, students will deliver a presentation summarising their journey, process and work throughout.Small class sizes. Our classes are capped at 12 students. This allows the instructor to spend more time with each student discussing key concepts; getting feedback on work; asking outstanding questions; and benefiting from the wealth of experience they have to offer.All live classes, not pre-recorded. We believe all our students benefit from having live learning as opposed to watching pre-recorded videos. This allows for more collaboration between students and instructor.
What are the requirements?
There are no entry requirements to our Service Design course, just a desire to learn and a can-do attitude.
Knoma's take
Experience Haus
£1950 interest free loan from Knoma over 12 months